Refund and Returns Policy

Effective Date: October 25, 2024

At Bespoke Luxury Experiences, we take pride in the quality of our products and strive to ensure that every customer is satisfied with their purchase. Please read our refund and returns policy carefully before making any purchase.

1. Return Eligibility

Due to the nature of our products, specifically cakes and other perishable goods, we cannot accept returns on items once they have been delivered. Please inspect your order upon receipt and contact us immediately if you receive an incorrect or damaged item.

2. Non-Returnable Items

The following items are non-returnable:

  • Perishable goods, including cakes and pastries
  • Custom-made or personalized orders
  • Gift cards and promotional items

3. Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 24 hours of receiving your order at Info@bespokeluxuryexperiencess.com. We will ask you to provide photos and details of the damage. Upon verification, we will either offer a replacement or a full refund at no additional cost to you.

4. Refund Process

Refunds are only available for orders that meet the following conditions:

  • The product was received damaged or defective
  • The incorrect item was delivered

Once your refund is approved, we will process it to your original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.

5. Order Cancellations

You may cancel your order within 24 hours of placing it. To cancel your order, please contact us at Info@bespokeluxuryexperiencess.com or call 660-946-9941. After 24 hours, we cannot guarantee cancellation as orders may have already been processed or shipped.

6. How to Report an Issue

If you encounter any issue with your order, please reach out to us via the following methods:

Provide your order number, a description of the issue, and photos (if applicable). Our customer service team will work with you to resolve the issue promptly.

7. Exchanges

We do not offer exchanges due to the perishable nature of our products. If your order arrives damaged or defective, we will either replace the item or issue a refund.

8. Contact Information

For any questions or concerns about our refund and returns policy, please contact us at:

This Refund and Returns Policy is designed to ensure transparency while addressing the specific needs related to selling perishable food items like cakes.